Zoom updates terms of service to clarify that it won’t use your calls to train AI

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Earlier this week, videoconferencing company Zoom made headlines for a recent terms of service update that implied that its customers' video calls could be used to train AI models. Those terms said that "service generated data" and "customer content" could be used "for the purpose of product and service development," such as "machine learning or artificial intelligence (including for the purposes of training or tuning of algorithms and models."

Zoom Chief Product Officer Smita Hashim attempted to clarify in a blog post that "[Zoom does] not use audio, video, or chat content for training our models without customer consent," that Zoom customers own data like meeting recordings and invitations, and that "service generated data" referred to telemetry and diagnostic data and not the actual content of customers' calls.

Perhaps sensing that a blog post written separately from the terms of service was inadequate, Zoom today updated both the terms of service and Hashim's blog post, and each now contains the same statement in bolded text:

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