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Apple apologizes for failing MacBook keyboards yet again

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The 2017 and 2018 15-inch MacBook Pros side-by-side. Each has a butterfly keyboard.

Enlarge / The 2017 and 2018 15-inch MacBook Pros side-by-side. Each has a butterfly keyboard. (credit: Samuel Axon)

Apple has again acknowledged failures in MacBook butterfly keyboards and apologized. The apology was included in a Wall Street Journal report by prominent tech journalist Joanna Stern pointing out that, like some others, she encountered a keyboard failure in her 2018 MacBook Air.

Stern published the following statement sent to her by an Apple spokesperson:

We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry. The vast majority of Mac notebook customers are having a positive experience with the new keyboard.

The spokesperson also advised users to contact Apple customer support if they had a problem with the keyboards, Stern wrote.

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