Musicload: 75% of customer service problems caused by DRM

[method77]

Deutsche Telekom's Musicload, one of the largest online music stores in Europe, has come out strongly against DRM on account of its effects on the marketplace and its customers, according to German-language Heise Online.

Musicload said in a letter distributed last week that customers are having consistent problems with DRM, so much so that 3 out of 4 customer service calls are ultimately the result of the frustrations that come with DRM. In a business where the major music labels expect to be paid well for their source material, the costs of supporting DRM are borne entirely by the music retailers. If the labels' love affair with DRM is hurting the companies trying to make a go at selling music online, something is horribly wrong.

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[DudeAsInCool]

I've never had a problem...but then again, I've never had a DRM file

[rainbowdemon]

Got a few of them over the years. I just delete 'em!!

[Redneck4sure]

I've never had a problem...but then again, I've never had a DRM file

Duh!! I ain't ever had a problem with a good looking woman....but then again, I've never had a good looking woman.

Got a few of them over the years. I just delete 'em!!

That's the purpose of them. ;)

btw, I do the same thing. It never fails that with a little more looking I can find a better copy without DRM. Files that have DRM are almost always lower bit rate anyway.