In any case, SaaS is an excellent tool for tracking the overall state of the business and for detailed analysis of specific business elements. I am confident that SaaS will continue to evolve and, over time, will enable even more compelling business analytics. As mentioned above, customer-centricity is very important. Depending on the level of interaction with customers, a company can modify and improve operational processes. But it is essential to understand that SaaS is not a direct tool to attract and retain customers. SaaS business analytics allows you to evaluate and systematize business data and make strategic decisions.
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