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No US based service!?

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Having tired of the Apple & Samsung duopoly, I wanted to find an alternative. I sought out HTC, Google, and Hauwei phones... and finally settled on the Huawei Mate 9, buying one myself and another for girlfriend. We've had the phones for only 2-3 months, but the love affair has been short lived.
Two issues:
1) The volume button on both phones continue to work, but no longer have the 'click' snesation when pushed, now it needs to be mashed a bit to get any response
2) My screen shattered with a 30 inch drop from a sink, onto a tile floor.
My issue here is not my clumsyness, but that Huawei has no service cetnres in the US... ZERO! It's just not possible to get a broken phone repaired by an authorized technician. Additionally, neither myself nor Huawei USA are able to locate private/third-party repair shops qualified to do the work, even in a major city like NYC  For more details : website builder software

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