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Urgent help needed


Yoda

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Hey Im having a big problem.

I think I have a virus or something because I run Windows XP SP2 and at the start it says the program MSMBW.exe has a unknown publisher and cannot run or it tries to run.

So I cancel it and try to open some stuff and nothing except my internet and my Yahoo messanger work. I try to run my Norton anti virus but it will pop up for a second then go away. Not even my Task manager will work. I tried to download AIM again to see if that would work and when it asked to open or save it just goes away after a second.

I really need help here everything is crippled what should i do?

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How to download and run the tool

Important: You must have administrative rights to run this tool on Windows NT 4.0, Windows 2000, or Windows XP.

Note for network administrators: If you are running MS Exchange 2000 Server, we recommend that you exclude the M drive from the scan by running the tool from a command line, with the Exclude switch. For more information, read the Microsoft knowledge base article, "XADM: Do Not Back Up or Scan Exchange 2000 Drive M" (Article 298924).

Follow these steps to download and run the tool:

1. Download the FixSflog.exe file from: http://securityresponse.symantec.com/avcenter/FixSflog.exe

2. Save the file to a convenient location, such as your Windows desktop.

3. Optional: To check the authenticity of the digital signature, refer to the "Digital signature" section later in this writeup.

Note: If you are sure that you are downloading this tool from the Security Response Web site, you can skip this step. If you are not sure, or are a network administrator and need to authenticate the files before deployment, follow the steps in the "Digital signature" section before proceeding with step 4.

4. Close all the running programs.

5. If you are on a network or if you have a full-time connection to the Internet, disconnect the computer from the network and the Internet.

6. If you are running Windows Me or XP, turn off System Restore. For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

* "How to disable or enable Windows Me System Restore"

* "How to turn off or turn on Windows XP System Restore"

7. Locate the file that you just downloaded.

8. Double-click the FixSflog.exe file to start the removal tool.

9. Click Start to begin the process, and then allow the tool to run.

10. Restart the computer.

11. Run the removal tool again to ensure that the system is clean.

12. If you are running Windows Me/XP, then re-enable System Restore.

13. If you are on a network or if you have a full-time connection to the Internet, reconnect the computer to the network or to the Internet connection.

14. Run LiveUpdate to make sure that you are using the most current virus definitions.

When the tool has finished running, you will see a message indicating whether W32.Serflog.A has infected the computer. The tool displays results similar to the following:

* Total number of the scanned files

* Number of deleted files

* Number of repaired files

* Number of terminated viral processes

* Number of fixed registry entries

What the tool does

The W32.Serflog.A Removal Tool does the following:

1. Terminates the W32.Serflog.A processes

2. Deletes the W32.Serflog.A files

3. Deletes the registry values that W32.Serflog.A has added

4. Deletes the values added to the Hosts file

Switches

The following switches are designed for use by network administrators:

Switch

Description

/HELP, /H, /?

Displays the help message.

/NOFIXREG

Disables the registry repair (We do not recommend using this switch).

/SILENT, /S

Enables the silent mode.

/LOG=

Creates a log file where is the location in which to store the tool's output. By default, this switch creates the log file, FixSflog.log, in the same folder from which the removal tool was executed.

/MAPPED

Scans the mapped network drives. (We do not recommend using this switch. See the following Note.)

/START

Forces the tool to immediately start scanning.

/EXCLUDE=

Excludes the specified from scanning. (We do not recommend using this switch. See the following Note.)

/NOFILESCAN

Prevents the scanning of the file system.

Important: Using the /MAPPED switch does not ensure the complete removal of the virus on the remote computer, because:

o The scanning of mapped drives scans only the mapped folders. This may not include all the folders on the remote computer, which can lead to missed detections.

o If a viral file is detected on the mapped drive, the removal will fail if a program on the remote computer uses this file.

Therefore, you should run the tool on every computer.

The /EXCLUDE switch will only work with one path, not multiple. An alternative is the /NOFILESCAN switch followed by a manual scan with AntiVirus. This will let the tool alter the registry. Then, scan the computer with AntiVirus with current virus definitions. With these steps, you should be able to clean the file system.

The following is an example command line that can be used to exclude a single drive:

"C:\Documents and Settings\user1\Desktop\FixSflog.exe" /EXCLUDE=M:\ /LOG=c:\Serflog.txt

Alternatively, the command line below will skip scanning the file system, but will repair the registry modifications. Then, run a regular scan of the system with proper exclusions:

"C:\Documents and Settings\user1\Desktop\FixSflog.exe" /NOFILESCAN /LOG=c:\Serflog.txt

Note: You can give the log file any name and save it to any location.

Digital signature

For security purposes, FixSflog.exe is digitally signed. Symantec recommends that you use only copies of FixSflog.exe that have been directly downloaded from the Symantec Security Response Web site.

If you are not sure, or are a network administrator and need to authenticate files before deployment, you should check the authenticity of the digital signature.

Follow these steps:

1. Go to http://www.wmsoftware.com/free.htm.

2. Download and save the Chktrust.exe file to the same folder in which you saved FixSflog.exe .

Note: Most of the following steps are done at a command prompt. If you downloaded the removal tool to the Windows desktop, it will be easier if you first move the tool to the root of the C drive. Then save the Chktrust.exe file to the root of C as well.

(Step 3 to assume that both the removal tool and Chktrust.exe are in the root of the C drive.)

3. Click Start > Run.

4. Type one of the following:

* Windows 95/98/Me:

command

* Windows NT/2000/XP:

cmd

5. Click OK.

6. In the command window, type the following, pressing Enter after typing each line:

cd\

cd downloads

chktrust -i FixSflog.exe

You should see the message:

Do you want to install and run "W32.Serflog.A Removal Tool" signed on 03/07/2005 09:47 AM and distributed by Symantec Corporation?

Note

* The date and time displayed in this dialog box will be adjusted to your time zone, if your computer is not set to the Pacific time zone.

* If you are using Daylight Saving time, the displayed time will be exactly one hour earlier.

* If this dialog box does not appear, there are two possible reasons:

o The tool is not from Symantec: Unless you are sure that the tool is legitimate and that you downloaded it from the legitimate Symantec Web site, you should not run it.

o The tool is from Symantec and is legitimate: However, your operating system was previously instructed to always trust content from Symantec. For information on this and on how to view the confirmation dialog again, read the document, "How to restore the Publisher Authenticity confirmation dialog box."

7. Click Yes to close the dialog box.

8. Type exit, and then press Enter. (This will close the MS-DOS session.)

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Do you have anything similar to fix a Windows XP program that wont start up. I think my client was using a floppy disc...because he hears the motor clicking when he tries to get the operating system to open

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I'm sorry man. I can't make sense of the description and I won't have time before dark to clarify it.

Maybe try to find out more about it by tomorrow.

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I'm sorry man. I can't make sense of the description and I won't have time before dark to clarify it.

Maybe try to find out more about it by tomorrow.

OK :)

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koop

tell him instead of opening the programs through the Start>programs blahblah... he should find the exe through the windows explorer, right click on it and open. That way he should find the exe of Restore and open it that way. It will ask him for security something and he should answer no. That should do it.

I don't remember where the restore exe is though

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koop

tell him instead of opening the programs through the Start>programs blahblah... he should find the exe through the windows explorer, right click on it and open. That way he should find the exe of Restore and open it that way. It will ask him for security something and he should answer no. That should do it.

I don't remember where the restore exe is though

this on restore.exe....i don`t know if it will help you with doing the restore.exe thing......it sounds to me like he has picked up a backdoor trojan.........

: Would you please tell me were can I find a

: utility that can run the DOS command call

: RESTORE on WindowsXP. I have two old diskettes

: that I will like to restore the data from.

: Please advise.

: Thanks,

: SNR

BACKUP.EXE and RESTORE.EXE are obsolete. You're best bet is to:

1) boot a system with the same Operating System that the BACKUP.EXE and RESTORE.EXE programs were on when you did the original Backup.

2) Restore the files.

3) Copy (not with BACKUP.EXE) the files to some storage medium compatible with your XP system.

4) Copy the file from the storage medium to your XP system.

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Hey guys I got your advice off my friends computer (didnt feel like signing in) and it worked im back on. I downloaded that virus program and went into safe mode and used it and tada it worked.

To bad I lost all my music

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Thanks for all the help it was really starting to piss me off like I would click on a program and it would come on for a second then disapear.

Glad its done now.

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